Frequently Asked Questions

HOW IS ANDY LIF JEWELRY MADE?

ANDY LIF Jewelry is made by happy artisans in Los Angeles and New York. Andy is dedicated to producing high-quality craftsmanship and creating jewelry that is heirloom worthy. Andy collaborates with artists whose work he admires, including the stonecutters who provide him with proprietary cuts with which to work, as well as artisans that employ ancient jewelry-making techniques and the most state-of-the-art technology.

IS EVERY PIECE OF ANDY LIF JEWELRY UNIQUE?

While we often create extended runs of many pieces, this does not hold true for all styles. You can expect every piece of ANDY LIF Jewelry to be beautifully unique and have slight variations, which is one of the characteristics that make the ANDY LIF Jewelry collection so special.

Each piece of ANDY LIF Jewelry comes with a Certificate of Authenticity, which includes the style number, description, date of manufacturing, registered stone certification when applicable, and is signed by Andy Lifschutz.

WHY PLIQUE-Á-JOUR ENAMEL?

ANDY LIF Jewelry embraces the ancient jewelry technology of  plique-à-jour, a vitreous enameling technique originally developed in the Byzantine Empire in the 6th century C.E. which requires love and patience to execute. Andy’s modernized approach to  plique-à-jour  allows for a glowing effect in many of our creations that we find irresistible, and we hope you do too! All  plique-à-jour  enamel work is created by our master artisans in Los Angeles, is lusciously transparent and when combined with diamonds and exquisite gemstones, is the embodiment of the SPEED OF COLOR collection.

WHAT ENAMEL COLORS ARE AVAILABLE?

Currently, our enamel is available in seven vibrant colors: Purple, Cognac, Red, Orange, Blue, Light Blue, and Green. While our color options are carefully curated and can be replicated, a very slight variation in enamel color is common.  

WHAT GEMSTONES DO YOU USE?

All of our gemstones, without compromise, are of exceptional quality and our pave white diamonds are VS clarity, E-F color. Whenever possible, we source all of our gemstones with sustainable practices in mind.  

WHAT ARE PRECISION CUTS?  

We work with trusted lapidary artists to source extraordinary gemstones. We carefully consider cutting style, light refraction, rarity of color and overall quality when selecting our gemstones for the ANDY LIF Jewelry collection. Our relationships with these artists exemplify our commitment to providing exceptionally cut colored gemstones that are consistent and beautiful.

WHAT METALS DO YOU WORK IN?

Like all of our materials, the gold we use enables us to provide well-crafted ANDY LIF Jewelry. All of our work is crafted in 18 karat Italian yellow gold that is hand selected by master metallurgists in Arezzo, Italy and imported directly to our studio in Los Angeles. Rose and white gold are available upon request. Other metals are considered custom and will require a custom quote and determination if an alternative metal choice is an option.Like our gemstone sourcing, we ethically source our metals whenever available.

WHAT MAKES ANDY LIF JEWELRY’S STONE SETTINGS SPECIAL?

We take great pride in all of the stone setting techniques used in ANDY LIF Jewelry. By combining superb techniques and technology, we deliver consistently marvelous pave settings that allow for impeccable shine and security. Our center stone rings and pendants incorporate the ANDY LIF Jewelry style of prongs that is custom designed in tandem with each precision cut stone in our collection.

IS CUSTOM WORK AVAILABLE?

We love to make custom work for our valued clients! For more information, please contact info@andylifjewelry.com.

CAN I USE MY OWN GOLD AND/OR STONES IN CUSTOM WORK?

Custom work is special and sentimental. We understand you may have materials that tell a story and want to explore reinventing them into a piece of ANDY LIF Jewelry. An associate will walk you through the custom process and help to determine what materials we may use in your custom creation. Contact us by email atinfo@andylifjewelry.com for further details.

SIZING

Sizing your finger to the correct size is important as rings with enamel, and some styles with pave stones, are unable to be sized. We recommend you visit your trusty jeweler to be accurately sized. For those ring lovers out there, you have likely experienced fluctuation in your ring size given the time of day and the weather outside. Please take this into consideration when determining your final size. Should you accidentally order a ring in the wrong size, please notify us immediately upon delivery by emailing info@andylifjewerly.com.

WHAT RING SIZES ARE AVAILABLE FOR ORDER?

Our rings are made to order and we can accommodate your specific ring size. Please select your size when ordering online. Our stock size is size 7. We can size some of our rings up or down one size. Rings from the Sima and Cobra styles cannot be sized.

We use US ring sizes in our studio and recommend our international clients refer to the ring chart below.

RETURNS


We want you to be completely satisfied with your purchase. If for any reason you are not happy, we will accept most items for exchange or refund within 14 days of purchase with your sales receipt. All items must be in their original packaging and unworn. Please email  
info@andylifjewelry.com to make arrangements for returning your item. We will provide you with a prepaid shipping label and shipping instructions to the email address associated with the original order. Refunds will be made in the original form of payment within 14 days from the date the return is received. Refunds will not include original shipping and processing charges. We do not accept custom items for return or refund.

REPAIRS

For any repair inquiries, please contact the original store where the item was purchased or our staff by email at  info@andylifjewelry.com. All repairs, sizings, and alterations must be performed by ANDY LIF Jewelry. See WARRANTY.

WARRANTY

ANDY LIF Jewelry offers a 12-month guarantee covering craftsmanship and defects in manufacturing. All repairs, sizings, and alterations must be performed by ANDY LIF Jewelry. Any repairs, sizings or alterations performed by anyone other than ANDY LIF Jewelry will relinquish any and all liability by ANDY LIF Jewelry for that particular piece of jewelry. We encourage customers to communicate with the ANDY LIF Jewelry team or a certified ANDY LIF Jewelry retailer of any potential issues.

JEWELRY CARE

ANDY LIF Jewelry requires proper care and attention. We recommend you professionally clean your ANDY LIF Jewelry, as well as send it to us for inspection once a year. Please contact us by email at  info@andylifjewelry.com for annual servicing assistance.

In between annual servicing as recommended, we suggest cleaning your ANDY LIF Jewelry with professional jewelry cleaner; when unavailable, use mild, non-detergent dish soap and warm water.Rinse well under running water and pat dry with a soft lint-free cloth. It is advisable to dry your jewelry completely before wearing it again. Additionally, your ANDY LIF Jewelry should be inspected as you wear it by looking for damaged stones, worn metal, or malfunctioning mechanisms. Removing your jewelry when applying lotion, creams or perfumes is recommended.

SHIPPING

All items ordered online are made to order and will be shipped within 3-4 weeks. If you need an order sooner, please notify us by email at info@andylifjewelry.com and we will do our best to accommodate your request. Expedition fees may apply.

WHAT IF AN ITEM IS OUT OF STOCK?

Items listed as “SOLD” online are typically able to be recreated. Please contact us by email at  info@andylifschutz.com for further information.

CUSTOMS FEES

International customers are responsible for any duties and taxes.

HOW WILL MY PURCHASE BE PACKAGED?

Complimentary gift boxes are included with every online purchase.

 

For all other inquiries, please contact  info@andylifjewlery.com.

 

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